jewin's Privacy Policy

jewin is a safe and reliable online gaming platform for players in Bangladesh. This privacy policy ("Policy") applies to the jewin website (https://jewin.lat) and all associated services.

This Policy explains in detail what information we collect when you use our platform, why we collect it, how it is used and stored, and what your rights are. By registering an account or using our services on this platform, you are considered to have voluntarily accepted the terms of this Policy.

jewin collects various types of information to operate its services properly. The types of information collected are described below:

1.1 Personally Identifiable Information

Information required during account registration and identity verification:

• Full name (in Bengali or English)
• Date of birth (for age verification — for users aged 21+ only)
• Email address
• Mobile number
• National ID or passport number (where applicable)

1.2 Financial Information

Information collected to process deposit and withdrawal transactions:

• bKash, Nagad, Rocket account numbers
• Bank account details (for bank transfers)
• Transaction history and amounts

Note: We do not store full card numbers or banking PINs.

1.3 Automatically Collected Information

Information automatically collected while you use the platform:

• IP address and device type
• Browser type and version
• Operating system
• Page visit time and duration
• Cookie and session data
• Gaming history and patterns

1.4 Communication-Related Information

When you contact our customer support team via live chat or email, records of those conversations may be retained for the purpose of improving service quality.

The information collected is used for the following legitimate purposes:

2.1 Account Management and Identity Verification

Verifying your identity is essential for creating, maintaining, and securing your account. jewin ensures that every account belongs to a real person and that the account holder is 21 years of age or older.

2.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals, maintain transaction records, and prevent financial fraud.

2.3 Service Quality Improvement

Usage patterns are analyzed to improve your gaming experience, resolve technical issues on the platform, and make decisions about adding new games and features.

2.4 Ensuring Responsible Gaming

We monitor gaming patterns to identify risky behavior and provide timely assistance. This is in the interest of your long-term well-being.

2.5 Customer Support

When you contact us via 24/7 live chat or email ([email protected]), previous information may be used to resolve your issue quickly and effectively.

2.6 Marketing and Promotions

With your consent, relevant offers and promotional information may be sent to you. You may request to opt out of such communications at any time.

2.7 Legal Compliance

Information may be retained and provided if required to comply with a legal directive, court order, or regulatory authority request.

3.1 Encryption Technology

jewin uses industry-leading SSL (Secure Socket Layer) encryption technology. This ensures that all data exchanged between you and our servers is completely secure and cannot be read by any third party.

3.2 Access Controls

Your personal information can only be accessed by staff members who need it for their work. This access is controlled through strict internal policies.

3.3 Retention Period

Your information will be retained for as long as your account remains active. Even after an account is closed, some information may be retained for a specified period for legal and regulatory reasons.

3.4 Response to Data Breaches

If a data security incident occurs for any reason, we will notify affected users as quickly as possible and take the necessary steps.

jewin does not sell or rent your personal information. However, information may be shared in a limited manner in the following circumstances:

4.1 Payment Processing Companies

The financial information required to complete transactions via bKash, Nagad, Rocket, or bank transfer is shared with the relevant payment processing companies. These companies follow their own privacy policies.

4.2 Game Software Providers

Our game providers — including Pragmatic Play, Evolution Gaming, JILI, Spribe, and Ezugi — may process certain gaming data. They maintain data protection standards in line with industry requirements.

4.3 Legal and Regulatory Authorities

Information may be provided to the relevant authorities under a court order or legal obligation.

4.4 Service Partner Providers

Trusted third-party services may be used for technical services, data analysis, or customer support. They may only use the information for the specified purpose and are required to follow our guidelines.

4.5 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in a timely manner.

5.1 What Are Cookies?

Cookies are small data files stored on your device when you visit our site. They help improve your experience on subsequent visits.

5.2 What types of cookies do we use?

• Essential cookies: Used to maintain login sessions and ensure the core functionality of the site.
• Performance cookies: Used to analyze which parts of the site are used most.
• Functionality cookies: Used to remember your preferences (such as language and interface settings).

5.3 Managing Cookies

You have the option to accept or reject cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.

You have the following rights over your own information:

6.1 Right to Access

You have the right to know what information we hold about you. Contact our support team to make this request.

6.2 Right to Rectification

If there is any error in the information we hold about you, you may request that it be corrected.

6.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

6.4 Right to Object to Processing

You may object to marketing communications at any time and request that such communications be stopped.

6.5 Right to Data Portability

If you would like to receive your information in a readable format, please make a request to us.

jewin is strictly for individuals aged 21 years or older. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of account registration. If we receive credible information that an account holder is under the age of 21, we will immediately suspend that account and delete all associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Our servers and service infrastructure may be located in various countries. As a result, your information may be transferred outside of Bangladesh for processing.

In such cases, we ensure that:

• Any data transfer is carried out with appropriate security measures in place.
• The receiving party maintains privacy protection standards equivalent to this Policy.
• Data transfers are secured through SSL encryption.

jewin reserves the right to amend this privacy policy as needed. For any significant changes:

• The "Last Updated" date on this page will be changed.
• For significant changes, a notification may be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

You are advised to review this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 on the website, in Bengali and English

We will try to respond to your request as quickly as possible. Privacy-related matters receive our highest priority.